Customer Relation Management “CRM” is the heart of Homaye Tehran which has evolved and progressively grown with our brand. With growth come expectations and increased demands in providing consistently high levels of customer service. Excellent customer service is easy to define yet difficult to deliver and without a foundation, success will not be achieved. We have now developed a secure platform where CRM can move and progress to the next level. Our mission is not complete as our focus is to continually review the way we work, improve and make changes and we are confident that we will deliver and have in place the most productive and professional CRM department in the industry delivering excellence to our customers.
Homaye Tehran’s CRM department offers unique services to our customers to ensure an excellent experience which is simplified and available to manage customer expectations. Some of our services include the following.
- Personal Client Account Manager ensuring one point of contact
- Dedicated customer log in facilities
- Quarterly detailed project updates on the status of each customer’s unit and the overall project development.
- Bi-weekly photo updates on our customer website
- Quarterly Customer Newsletter
- State of the art facilities and dedicated customer lounges and VIP areas in our offices.
- Interactive Online Web Communication Direct with our CRM team.
- Dispute Resolution Team to manage all customer concerns and queries